Ranger Guard and Investigations
A Texas security firm hired five virtual assistants through tawk.to to handle scheduling and client communication.
Who they are
Ranger Guard and Investigations provides armed and unarmed security across Texas, with offices in Houston and Dallas. President Assaf Catran spent 20 years as a Secret Service agent and worked as a Foreign Ministry Vice Consul of Security before going private. VP Jonah Nathan runs the day-to-day operation alongside him.
What they were dealing with
Security buyers tend to make decisions quickly, and they want straight answers about what services apply to their situation. Email back-and-forth was too slow for the moment a prospective client was actually trying to evaluate options, and the team needed real-time engagement on the website.
I wanted to have live chat — engaging your clients and being able to get relevant data to them immediately in a way to guide them to what they need.
How tawk.to helped
Ranger Guard added live chat and brought in five virtual assistants through tawk.to, expanding the team within a week. The VAs act as remote secretaries for both the Houston and Dallas offices, fielding inbound chats, scheduling appointments and routing the right details to the right people.
What changed
Clients get a personalized, real-time response the moment they reach out, and the in-house team is freed up to focus on the security work itself. The combination of live chat plus offsite assistants has been steady enough that the company has continued to grow on top of it.
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