Buckets & Bows Maid Service
A 35-year-old Dallas cleaning service captures evening and weekend inquiries that used to go unanswered.
Who they are
Buckets & Bows has cleaned homes and offices across greater Dallas for more than 35 years and is among the largest residential cleaning services in the country. Founder and President Debbie Sardone also runs Cleaning for a Reason, a 12-year-old non-profit that provides free cleaning to women undergoing cancer treatment, and trains other owners through her cleaning business academy.
What they were dealing with
The work happens during business hours, but the buying decision often does not. Most prospective customers sit down to find a cleaning service in the evening or on the weekend, exactly when the office is closed. Without a way to engage them at that moment, Buckets & Bows was watching warm leads bounce off the site.
We're closed on the weekends, but our tawk.to is open all weekends and evenings.
How tawk.to helped
Debbie added tawk.to to the website so that visitors could start a conversation whenever they showed up, including outside of office hours. The chat picks up after-hours questions and weekend bookings that would otherwise have to wait until Monday morning.
What changed
The site is now open even when the business is closed. The off-hours coverage has been valuable enough that Debbie recommends tawk.to to every owner who comes through her academy, framing it as one of the easiest ways to stop ignoring people who are trying to hire you.
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