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Help Center | tawk.toHow to install tawk.to on your website
Adding tawk.to takes about two minutes. Once installed, the chat widget appears on every page and you can start replying to visitors right away — on web, iOS, Android, macOS, and Windows.
Before you start
- A free tawk.to account.
- Access to your website's HTML, CMS, or tag manager.
Add the snippet to your site
Copy your unique JavaScript snippet from Admin → Chat Widget. Paste it just before the closing </body> tag.
Using Shopify, WordPress, Wix, Squarespace, or one of the 50+ supported platforms? Skip the code — install with a single click.
Confirm it's working
- Reload your site in a private browser window.
- Look for the chat widget in the bottom-right corner.
- Send a test message — it'll arrive in your inbox within seconds.
Make it match your brand
From Admin → Chat Widget, set the accent color, choose the widget's position, write a custom greeting, and upload your logo. Changes go live immediately — no redeploy needed.
Want full control? Add custom CSS or use the JS API to drive the widget from your own product code.
Invite your team
tawk.to has no per-seat fees, so invite as many teammates as you like. Go to Admin → Property Members and send invites by email. New members can install the desktop and mobile apps to take chats anywhere.
Use Departments to route incoming chats to the right team — Sales, Support, Billing, or anything you define.
Troubleshooting
- Widget isn't showing? Check that the snippet is on every page and not blocked by an ad-blocker.
- Strict CSP? Allow
embed.tawk.toin yourscript-srcdirective. - Single-page app? Use
Tawk_API.showWidget()after each route change.
What's next
- Set up triggers to start chats automatically.
- Turn on Apollo, the AI chatbot, to handle FAQs 24/7.
- Connect WhatsApp, Messenger, Telegram, and email channels.
- Translate chats into 45+ languages on the fly.
Write once. Publish everywhere.
A real block editor — drag, format, slash-insert. Try it below.
One article. Three jobs.
Every article you write does triple duty — answering visitors, training Apollo, and powering your branded help center.
Self-service that actually deflects.
Visitors search the help center, find the article, and solve their own problem — no ticket, no waiting on chat. The right article surfaces with smart, fuzzy search.
- ·Smart search with typo tolerance
- ·Categories, tags & related articles
- ·View counts so you know what works
Every article is training data.
Publish an article and Apollo uses it on chat instantly. Replies cite the source. Edit the article, the answer updates — no retraining, no model wrangling.
- ·Auto-trained the moment you publish
- ·Replies cite the article they came from
- ·Edit once · everywhere updates
Your domain. Your brand.
Lives on help.yourdomain.com with your colors, your logo, your fonts. Custom CSS if you want it. No tawk.to badge. No 'powered by'. Free, always.
- ·Custom domain · SSL included
- ·Your colors, logo & fonts
- ·Zero third-party badges
From blank page to live in 90 seconds.
Write. Publish to your domain. Train Apollo. (Yes, that's it.)
Write your first article.
Open the editor. Format with Markdown shortcuts or the rich toolbar. Drag in screenshots, embed videos, link to other articles.
Publish to your domain.
Add a CNAME record, pick your colors and logo, and your help center is live at help.yourdomain.com — SSL included, no extra setup.
tawk-logo.png✓Train Apollo on it.
Flip one toggle. Apollo reads the article and starts using it in chat replies, with citations back to the source. No retraining cycle.
The help center
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5+ million teams. 45 languages. From corner shops to global brands. Same product, same price tag — zero.
“Your customers' questions are your questions. The answers shouldn't live behind somebody else's paywall.”
Live in 90 seconds.
Free forever.
No card. No seat fees. No 14-day clock. The whole product, the moment you sign up.