This Privacy Policy applies to https://www.tawk.to and reflects our commitments under privacy and data protection laws of Switzerland, the United Kingdom, the European Union and the European Economic Area, including the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. DPF. It does not govern personal data processed in the context of employment.
Consent
By accessing or using the Site, you consent to the collection, use, and disclosure practices described in this Privacy Policy. Your use is also governed by our Terms of Service, which are incorporated by reference. If you do not agree, please do not access or use the Site.
Website Visitors
We collect non-personal information such as browser type, language preference, geographical location, referring site, and the date and time of each visitor request, in order to better understand how visitors use the Site.
We also collect Internet Protocol (IP) addresses for users that use the services and visitors.
Information We Collect
We collect several types of information from and about users, including:
- Information by which you may be personally identified, such as name, postal address, email address, and telephone number.
- Information that is about you but does not individually identify you.
- Information about your internet connection, the equipment you use to access the Site, and usage details.
This information is collected directly from you when you provide it, and automatically as you navigate through the Site.
How We Collect Information
Information You Provide to Us
- Information provided by filling in forms on the Site, including registration, subscription, and posting material.
- Information you provide to third-party applications and services we make available.
- Records and copies of correspondence (including email addresses) if you contact us.
- Your responses to surveys we may ask you to complete.
- Details of transactions you carry out and financial information used to fulfill them.
- Search queries on the Site.
- Information from advertisers and analytics providers.
- User Contributions you post for publication. We cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Through Automatic Data Collection Technologies
As you navigate through the Site, we may automatically collect details of your visits, including traffic data, location data, logs, and other communication data, and the resources that you access and use.
We use cookies (small files placed on the hard drive of your computer) and web beacons (small electronic files, also referred to as clear gifs, pixel tags, and single-pixel gifs) to support these collection technologies.
How We Use and Disclose Your Information
Business purposes
- Provide products, content, and services; manage accounts.
- Improve the content and functionality of the Site and Services.
- Prevent fraud and protect security.
- Provide customer service and support.
- Personalize content and advertising.
- Send communications such as newsletters and updates, with opt-in where required.
- Enforce our Terms of Service and other agreements.
- Protect the rights, property, or safety of tawk.to, our users, or others.
- Offer surveys and feedback opportunities.
Vendors
We engage vendors to perform services on our behalf. During the course of providing services to tawk.to, these third parties may have access to your personal and non-personal information. A current list of sub-processors is available at tawk.to/data-protection/sub-processors/.
Our partners
We use analytics services to collect and process certain analytics data and work with third-party advertising partners. These services may also collect information about your use of other websites, apps, and online resources. These partners include, but are not limited to, Google, Microsoft, Meta, YouTube, and LinkedIn.
Aggregated data
We may combine your personal information with other information collected about your use of the Site and Services, and supplement it with information from external sources for research and measurement purposes.
Merger or acquisition
In the event that tawk.to is acquired by or merged with a third party, we reserve the right to sell or otherwise transfer any and all information we have collected from you.
As permitted by law
We may be required to disclose personal information by law or legal process, to protect the security or integrity of our databases or this Site, or to protect and defend the rights or property of tawk.to.
International Visitors & Transfer of Data
We are located in the United States and we do all processing in the United States. We rely on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, the Swiss-U.S. DPF, contractual protections, or other approved mechanisms for transfers.
tawk.to has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF Principles, and the Swiss-U.S. DPF Principles. Certification details are available at https://www.dataprivacyframework.gov/s/.
Data retention period
We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
Jurisdiction
The Federal Trade Commission has jurisdiction over tawk.to's compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
Questions or complaints
tawk.to commits to resolving complaints about our collection or use of your personal information transferred to the United States pursuant to these frameworks. Contact compliance@tawk.to and we aim to respond within 45 days. Unresolved complaints may be referred to JAMS at https://www.jamsadr.com/DPF-Dispute-Resolution. This dispute resolution process via JAMS is only available for non-HR data.
Security
We maintain reasonable and appropriate security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Access Rights
If we process your personal data on behalf of one of our customers, please contact that customer with your request. For data we process for our own purposes, you may request access to personal data we hold about you and request that we correct, amend, or delete it if it is inaccurate.
A. Opt-out for non-sensitive information
You may opt out of disclosure of non-sensitive personal information to third parties not acting as our agents, and of use for purposes materially different from the original collection. Contact compliance@tawk.to.
B. Exception for third-party agents
We are not required to offer an opt-out when personal information is disclosed to a third party acting as our agent to perform tasks on our behalf and under our instructions.
C. Opt-in for sensitive information
With respect to sensitive personal information (defined under the DPF to include data revealing medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or the sex life of the individual), we will obtain your affirmative express consent (opt-in).
D. Marketing communications
You may unsubscribe via the unsubscribe link in our marketing emails or by contacting compliance@tawk.to. We may still send you transactional or service-related communications necessary for your use of our services.
Binding Arbitration
After exhausting complaint procedures (direct contact, independent dispute resolution, and data protection authority involvement), individuals may invoke binding arbitration as described at https://www.dataprivacyframework.gov/s/.
Protection of Certain Personal Information
tawk.to discloses information only to employees, contractors, and affiliated organizations that (1) need to know that information in order to process it on tawk.to's behalf or to provide services available at tawk.to's web services, and (2) that have agreed not to disclose it to others.
tawk.to will not rent or sell potentially personally-identifying personal information to anyone.
In accordance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, tawk.to is responsible for the processing of personal information it receives and subsequently transfers to a third party acting as an agent.
Children's Personal Information
We do not knowingly collect any personal information from children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact privacy@tawk.to.
Business Transfers
If tawk.to, or substantially all of its assets, were acquired, or in the unlikely event that tawk.to goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. Any acquiring party would be required to be certified under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, or otherwise committed to providing at least the same level of protection.
Our Role as a Data Processor
Data processor role of tawk.to
tawk.to often operates as a data processor on behalf of our clients. This means that we process personal data based on the instructions of our clients, and we do not have control over or determine the purposes and means of the processing of that data.
Client's role as data controllers
Our clients act as data controllers when using our platform. As data controllers, clients have the responsibility to determine the purposes and means of processing personal data.
Client's compliance responsibility
While tawk.to is committed to providing tools and solutions that aid our clients in their data protection efforts, the onus of ensuring legal compliance remains with our clients.
Onward transfers
tawk.to may transfer your personal information and data to certain third parties (including those described under "How We Use and Disclose Your Information"). We ensure such third parties (i) process the information for limited and specified purposes, and (ii) act in a manner consistent with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles.
Privacy Policy Changes
tawk.to may change its Privacy Policy from time to time, at its sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of these services after any change in this Privacy Policy will constitute your acceptance of such change. For material changes under DPF frameworks, we will provide prominent notice on the Site and, where appropriate, seek your consent.
Contacting Us
For questions about this Privacy Policy or to exercise rights under the DPF frameworks, contact compliance@tawk.to.