Green Bean Battery Company
A hybrid battery reconditioner used live chat and Hired Agents to scale customer support without scaling the team.
Who they are
Green Bean Battery reconditions and installs hybrid vehicle batteries for customers across the United States. Owner Tim Livingston runs the company on the premise that hybrid owners deserve an alternative to dealer-priced replacement batteries, and the operation now ships and installs nationwide.
What they were dealing with
Hybrid batteries are technical and expensive, so prospective customers tend to arrive on the site with a long list of questions before they buy. Tim needed a way to answer those questions in real time without hiring a full in-house support team, and he needed it to hold up as the business kept growing.
To be able to have people represent your business and answer questions as if they work for your business, it required structure.
How tawk.to helped
Green Bean Battery added live chat to the site and brought in Hired Agents at $1/hr to cover it. The agents are trained to answer customer questions as if they work for Green Bean, which let Tim define the playbook once and have it applied consistently across every conversation.
What changed
The setup gave the company the structure it needed to keep growing: a single, repeatable way of handling customer questions, available across every shift, without a payroll spike. Customers get fast answers in the moment they are deciding, and Tim can plan around predictable support coverage instead of reacting to it.
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