Real humans on chat, from $1 an hour.
Trained by us. Working for you. Recruited in the Philippines, vetted by tawk.to (we don't outsource our hiring), and on shift the hours your visitors are awake.
- AAgent · A.Up to 2 chatsOn chatOn chat
- JAgent · J.Native EnglishOnlineAvailable
- SAgent · S.Up to 2 chatsOn chatOn chat
- DAgent · D.Native EnglishOnlineAvailable
Your site is open 24/7. Your team isn't.
Visitors who don't get answered don't stick around. They check a competitor, abandon the cart, leave the tab. A trained agent on chat means someone's there at 2am — when the next sale is just a question away.
- ·Carts abandoned because nobody replied at checkout
- ·Pre-sale questions left unanswered overnight
- ·Leads going cold while you sleep
- ·Repeat questions eating your team's actual work hours
A trained team — not a bot, not a script.
Hired agents are real, full-time staff. tawk.to recruits, vets, and trains them. You point them at your product.
Real humans on chat.
Bots can route. They can't close a sale or read frustration. Our agents are people — empathetic, curious, useful.
Native English speakers.
Live answering is currently English-only. Native speakers also work in Italian, German, French, and Spanish across the wider team.
Cover the hours you can't.
Pick a 40-hour shift, run a double shift, add weekends, or hand us the whole 168.
From $1 an hour.
Volume is global, the team is full-time, and the math just works. The cost of one shift is shared across thousands of customers.
Trained on your product.
Agents are onboarded on your docs, your tone, and your edge cases. tawk.to does the recruitment and the training in-house.
Up to 2 concurrent chats.
Each agent handles up to two simultaneous conversations — focus stays high, response time stays low.
Save up to 97% on coverage.
Direct-hiring a team for 24×7 coverage means roughly five people on rotation. Here's the per-hour breakdown tawk.to publishes — and what 24×7 ends up costing.
Direct-hire total based on the breakdown tawk.to publishes for 24/7 coverage (five staff rotating). Hired Agents 24×7 plan: $1.00/hr × 168 hrs/wk = $728/mo.
Pick the shift. Pay by the hour.
Month-to-month with no lock-in. Upgrade, downgrade, or cancel any time.
- Two hours a day
- Cover the busiest window
- Easiest place to start
- One agent, one shift
- Pick your hours
- Cover business hours
- Two agents rotating
- 16-hour daily coverage
- Weekday focus
- Weekday + weekend cover
- Days, evenings, weekends
- Best for ecommerce
- Round-the-clock coverage
- Every hour, every day
- Lowest hourly rate
· All plans include training, management, replacement guarantees, knowledge base access, CRM integrations, and 24/7 customer success support.
Everything's in the rate.
No add-ons, no per-chat surcharges, no charges for lead capture. Recruitment, training, benefits, equipment, taxes, and time off — all on us.
- Recruitment & vettingAgents are recruited and vetted by tawk.to in the Philippines — we don't outsource our hiring.
- Training on your productWe onboard agents on your docs, your tone, and your edge cases before they take a chat for you.
- Benefits & overheadHealth, equipment, office — handled by us, not added to your bill.
- Payroll & taxesPayroll tax and employment costs are folded into the rate. No surprises.
- Absence coverVacation, sick days, holidays — covered, so you never lose coverage.
- Lead capture, no chargeCapturing details for sales follow-up is part of the job, not a surcharge.
- CRM integrationsConversations and captured leads flow into your existing CRM via the tawk.to platform.
- 24/7 customer successA real point of contact at tawk.to — reachable around the clock if anything's off.
You sign up, tell us the shift you want covered, and we onboard agents on your product. Once trained, they take chats for you — handling pre-sales questions, support, and lead capture.
More chats answered. More sales closed.
Tell us your hours and your product. A specialist will be in touch — capacity for new customers is limited, so it's worth getting on the schedule.
Hire chat agents
Drop your details. A specialist will reach out — no auto-responder, an actual person.