tawk.totawk.to
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Developer ExperienceFull TimeKuala Lumpur, Malaysia

Head of Developer Experience and Documentation

Lead the design and rollout of our developer portal — tutorials, guides, API references, and SDK examples — for a growing community of developers building on tawk.to.

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About us

We are a software company building powerful tools for businesses. We're developing a robust ecosystem of APIs and SDKs to enable developers to build innovative solutions on top of our platform.

Role overview

This is a leadership position focused on designing and implementing a comprehensive developer portal — a central resource hub for our API and SDK materials. The role exists to ensure developers can successfully integrate with the platform's tools.

Key responsibilities

  • Developer Portal Creation — lead strategy, design, and implementation, featuring tutorials, guides, and interactive tools.
  • Content Development — write, edit, and manage technical documentation including API references, integration guides, SDK examples, and troubleshooting resources.
  • Collaborate Across Teams — work with product, engineering, and design teams to understand developer needs.
  • Developer Enablement — build onboarding experiences and sample applications.
  • Tools and Standards — define documentation tools, processes, and best practices.
  • Feedback Integration — engage with the developer community to gather feedback and iterate.
  • Evangelize the Platform — advocate through blogs, webinars, videos, and developer content.
  • Team Leadership — build and lead technical writers or developer advocates as the ecosystem grows.

Qualifications

  • Proven experience creating developer-focused documentation, portals, or content for APIs and SDKs.
  • Strong software development understanding, including REST APIs, SDKs, and modern frameworks.
  • Exceptional writing skills — translating technical concepts clearly.
  • Familiarity with Swagger / OpenAPI, Postman, Markdown, Git, and static site generators.
  • Experience collaborating with engineering teams.
  • Demonstrated user-centric design ability for developers.
  • Background in developer relations, technical writing, or developer experience preferred.
  • Bonus: API design, programming languages, or sample app development experience.

What we offer

  • Opportunity to shape the developer experience of a growing platform.
  • Collaboration with a skilled, passionate team.
  • Competitive salary and benefits.
  • Significant impact potential on the global developer community.
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