Troubleshooting Email Connection and Delivery Issues

Learn how to diagnose and fix a disconnected email inbox in tawk.to, whether it's a failed sign-in, a server problem, or a credential that's gone stale. This video covers what the two disconnection banners mean, how to reconnect and what to check at each step, and why "incorrect email or password" usually means you need an app password rather than your normal one. You'll also see how the connection test identifies which side failed, incoming or outgoing, and what to do if mail stops arriving while the inbox still shows as connected.